Huttig - Dallas
  • 06-Jul-2017 to 04-Sep-2017 (CST)
  • Dallas, TX
  • Dallas, TX, USA
  • Full Time

POSITION OVERVIEW

Responsible for performing all customer care activities (such as promoting, quotations, order entry, providing sales and product information, claim management and resolution, etc.) with the highest quality and in a timely manner.

Supports quality and continuous improvement activities and programs.

When requested take on special projects regarding sales and customer care activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Works with customers to convert inbound inquiries into actual sales.
  • Overcomes technical and business objections for prospective customers.
  • Emphasizes salable features, quotes prices, and prepares sales orders for orders obtained.
  • Performs order entry with complete accuracy and timeliness
  • Supports outside sales representatives (de facto "wing man/ woman")
  • Estimates date of delivery to customer based on product knowledge, order processing, production, and delivery schedules.
  • Prepares reports of business transactions.
  • Enters new customer data and other sales data for current customers into computer database.
  • Makse daily call outs on backorder report keeping notes in the system
  • Investigates and resolves customer problems.
  • Builds and maintains customer relationships.
  • Communicates with buyers on product shortages or quality issues.
  • Supports teamwork throughout the team.
  • Performs miscellaneous assignments and special projects as required by supervisor.
  • Implements and complies with required company policies and procedures.

EDUCATION and/or EXPERIENCE ' Associate's Degree (AA) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS ' Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.

MATHEMATICAL SKILLS ' Ability to apply concepts such as discounts, fractions, percentages, ratios, and proportions to practical situations. The ability to apply concepts of basic algebra and geometry.

OTHER SKILLS/CERTIFICATION ' Microsoft Suite'Word, Outlook, Excel (Intermediate and Advanced). Courses are available through the Learning Zone. SX.e Navigation, Order Entry, Reports, Inquiries, Setup, Purchase Order. Formal and Web-based training SX.e training sessions are available.

REASONING ABILITY ' Ability to define problems; collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS ' The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT ' The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet and proper safety equipment such as protective eyewear, earplugs, steel toe shoes may be required.

#LI-HUTTIG

 

Huttig - Dallas
  • Apply Now

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Sign Up For Job Alerts!

  • Share this Page
.
About Careers Contact Investors Library Logo Press Products Promotions